Improving Communication Across Barriers:
This session provides tools for improving your communication style and language for working more effectively with people living in poverty. Concrete communication strategies are provided for ensuring the messages you are sending are the ones being received. It also teaches fundamental communication principles for building better relationships with those you serve. Participants will explore their own dominate styles for communicating and receiving information and gain insights for improving their skill sets. For dominant styles of recieving information are introduced to help provide a foundation for better understanding and working with people who live in poverty.
- Describe the role of identification, empathy, and perception in communication.
- Demonstrate how to use “We” language to build common ground.
- Understand the importance of “I” statements.
- Undersand the four dominate ways of receiving information.
- Explain the differences in oral and print culture communication styles.
- Identify your dominate style of sending and receiving information.
- Discuss the difference between descriptive language and judgmental language